Contacting Technical Support

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Matrox Imaging's front-line support group is available to answer your installation questions and provide immediate trouble-shooting assistance. Our team of applications engineers is ready to guide you through the design, development, and deployment phases of your project. Customers also have access to our worldwide network of field-support specialists.
Important: Technical assistance is available for registered users of Matrox Imaging products only; if you haven't already done so, please register your software now. MIL-Lite X users have access to one free year of technical support, with further paid options available.


Effective, Wednesday, January 4, 2023, a new form to request technical support will be introduced. Click on the technical support request form link below to be redirected to the new online request form on Zebra’s Support Community. To learn more about the new online request form, click here.



Matrox Imaging, now part of Zebra Technologies Corporation

Phone: (514) 822-6061 (Available Monday to Friday, 9:00 to 17:00 EST)
To obtain technical support in your local time zone, please contact your local Matrox Imaging Partner.

Software maintenance and technical support

Discover the benefits of software maintenance, how to register to enroll, and how to get access to technical support.
Please note: Any technical questions regarding Matrox Video products should be directed to Matrox Video.